FAQ and Houserules

General - Twiliner

Twiliner is redefining overnight bus travel across Europe with our unique sleeper seat that transforms into a cozy bed at the push of a button. Our coaches are designed for comfort with spacious restrooms, changing rooms, and a snack bar. Travel overnight to top destinations while enjoying a sustainable alternative to flying—with up to 85% fewer emissions.
Our patented sleeper seats offer the comfort of business class air travel—on a sustainable night bus and for economy pricing. Travel well-rested across Europe, with a greener alternative to flying.
You can find our current routes in the booking tool. We’re launching our first 5 destinations in summer 2025. For autumn 2025 we already have some new destinations in planning. Our goal is to expand to 30 destinations across Europe within the next three years.
Twiliner night buses produce 4–10 times less CO₂ than short-haul flights in Europe. Our mission is to shift travelers from planes to a greener, more comfortable alternative—without compromising on price or experience. We’re paving the way for sustainable tourism across Europe.

Twiliner Experience

Our patent-pending seats are the first in Europe to fully recline into a bed at the touch of a button, offering unmatched comfort for work, relaxation, or sleep. Designed with an innovative safety system, they ensure secure travel in every position throughout your Twiliner journey.

Yes, every seat has free Wi-Fi and power outlets, so you can work or relax on the go.

Absolutely! Our seats convert into beds, like in business class. We provide a cozy pillow and blanket for a restful night. Plus, you can slip into something comfier in our changing room before settling in.

Twiliner buses are designed for a restful and enjoyable journey. On the lower level, you’ll find a spacious toilet, a changing room, and a snack bar offering a curated selection of drinks and snacks. At your seat, you’ll have personal storage, a table for working or dining, USB chargers, and a reading light. Best of all, water, coffee, and high-speed Wi-Fi are always free.

Each passenger can bring one large suitcase (up to 20 kg) and one carry-on to be transported for free in our hold. Please note that the storage space at your seat is limited so please bring only a small handbag or backpack to your seat. Extra luggage can be booked for an additional fee here. 

Our Twiliner buses feature a small snack bar on the lower level. The selection of drinks and snacks may vary by route and is available for purchase using cashless payment. If you have allergies or specific dietary needs, we recommend bringing your own food.

Currently, we’re unable to accommodate special luggage. However, we’re working on making this possible for future Twiliner journeys.

Booking & Schedule

It depends on the ticket type. We offer three different fare classes.
  • Non-Refundable: not refundable, not changeable
  • Semi Flex: fully refundable until 30 days before departure
  • Full Flex: fully refundable until 72 hours before departure
If you have a semi flex or full flex ticket and you want to change your trip, destination or name, please contact our customer support. For changes and cancellations, please refer to our policy guidelines.
If you miss your departure, please contact our customer service immediately. We’ll do our best to assist you.
You can select your preferred seat on the interactive seat map during the booking process. If you’re traveling with others, we recommend choosing your seats together when booking.

Check-in & Travel Process

Please be at the bus terminal at least 30 minutes before departure. Our check-in process is efficient to ensure an on-time departure.
A valid ID and your e-ticket. Since we travel overnight, we also recommend bringing personal items like headphones or a book.
It’s unlikely but can happen occasionally.
No we have no scheduled break-stops except very few ones at the destinations on the way— our goal is to get you to your destination quickly and comfortably with as little interruptions as possible. We only stop briefly for mandatory driver changes. You can relax in your seat or keep sleeping the entire journey, with all essentials onboard.
In most cities, we stop directly at the central bus station. You’ll find detailed boarding and drop-off information in your booking confirmation.

Safety & Service

Safety is our top priority. Our unique restraint system was developed and tested over four years, making us the only night bus in Europe that ensures secure travel while seated or lying position. It is required to have all belts fastened during the journey to provide full safety.
Our drivers are experienced, certified, and specially trained for night routes. Every journey has two drivers who rotate regularly for safety.
Our onboard team is available for assistance, though there is no dedicated on-board service. You’re free to move around and help yourself at the snack bar.
You can contact us via email, phone, or live chat on our website.

Special Requests & Accessibility

Currently, our buses are not equipped with designated wheelchair spaces. However, PRM passengers may travel with a companion free of charge to assist with boarding, disembarking, and during the journey, ensuring safe and smooth travel.

PRM and passengers with disabilities must inform us of their specific needs no later than the time of reservation. To ensure availability, bookings for PRM and their companions can only be confirmed if at least two seats are still available at the time of booking. We recommend choosing two lower-deck seats for PRM travelers and their companions when possible.

Currently, pets are not allowed. We understand many travelers enjoy bringing their furry companions, and we’re exploring ways to accommodate this in the future.
Our seats are not designed for babies or toddlers, and we do not currently offer child-specific seating. We believe children aged 5 and older can enjoy the experience, provided they are comfortable with long-distance travel and are mindful of the quiet, sleep-friendly environment our guests value.
Absolutely. With high-speed Wi-Fi, power outlets, a fold-out table, and a quiet environment, Twiliner is ideal for business travelers.
We’re developing a charter model. For private booking inquiries, please contact us via email.
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